These are commonly confused with document management systems, but CMSs can support other media types, such as audio and video.
Content management systems (CMS) are applications which manage web content where end users can edit and publish content.These systems enhance employee workflows by enabling easy retrieval of documents, such as lessons learned. Document management systems act as a centralized storage system for digital documents, such as PDFs, images, and word processing files.Examples of knowledge management systems can include: There are a number tools that organizations utilize to reap the benefits of knowledge management. Companies that encourage and reward this behavior will certainly have a competitive advantage over other ones in their industry. The rate in which information spreads will vary depending on organizational culture. Knowledge Sharing: In this final stage, processes to share knowledge are communicated broadly across the organization.Information may need to be formatted in a particular way to meet the requirements of that repository. Knowledge Storage: During this stage, an information technology system is typically used to host organizational knowledge for distribution.Knowledge Creation: During this step, organizations identify and document any existing or new knowledge that they want to circulate across the company.Effective knowledge management system typically goes through three main steps: This process can be synthesized this a little further. While some academics (PDF, 156 KB) (link resides outside of IBM) summarize the knowledge management process as involving knowledge acquisition, creation, refinement, storage, transfer, sharing and utilization. This form of knowledge is important to retain intellectual capital within an organization as well as facilitate successful knowledge transfer to new employees. This type of knowledge is perhaps the most well-known and examples of it include knowledge assets such as databases, white papers, and case studies. Explicit knowledge: Explicit knowledge is captured within various document types such as manuals, reports, and guides, allowing organizations to easily share knowledge across teams.It tends to exist within processes, and it can be referred to as “know-how” knowledge. Instead, implicit information has yet to be documented. While tacit knowledge is difficult to codify, implicit knowledge does not necessarily have this problem. Implicit knowledge: While some literature equivocates implicit knowledge to tacit knowledge, some academics break out this type separately, expressing that the definition of tactic knowledge is more nuanced.Examples of tacit knowledge can include language, facial recognition, or leadership skills.
As a result, it is challenging to articulate and codify, making it difficult to transfer this information to other individuals. Tacit knowledge: This type of knowledge is typically acquired through experience, and it is intuitively understood.These types of knowledge are largely distinguished by the codification of the information. The definition of knowledge management also includes three types of knowledge-tacit, implicit, and explicit knowledge. It also streamlines more organizational processes, such as training and on-boarding, leading to reports of higher employee satisfaction and retention. They are usually critical to successful knowledge management, providing a centralized place to store information and access it readily.Ĭompanies with a knowledge management strategy achieve business outcomes more quickly as increased organizational learning and collaboration among team members facilitates faster decision-making across the business. These systems are supported by the use of a knowledge base.
When knowledge is not easily accessible within an organization, it can be incredibly costly to a business as valuable time is spent seeking out relevant information versus completing outcome-focused tasks.Ī knowledge management system (KMS) harnesses the collective knowledge of the organization, leading to better operational efficiencies. Knowledge management (KM) is the process of identifying, organizing, storing and disseminating information within an organization. Learn about knowledge management, a process of creating, storing, using and sharing knowledge within an organization.